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"Gartner has seen a 30% jump from 2021 to 2022 in client inquiries about customer communities. Organizations that have not already launched a community need to understand what solutions are available and what capabilities are required."  

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What's in the guide?

01 Market Growth

02 Community Across The Customer Lifecycle

Between 2022 and 2027 Gartner anticipates interest in B2B customer community platforms to increase at the same rate as from 2021 through 2022. 

Gartner notes an increasing scope of customer use cases and that increasingly, organizations are deploying communities to scale their ability to help customers achieve value as opposed to saving costs. 

03 Pure Play vs. Product Portfolios

Gartner provides unbiased reviews on vendors in the space based on pricing, vision, product, industry served, and existing customers.

04 Vendor Breakdown

Gartner reports that the scope of customer community platforms continues to expand. Many providers are now positioning the platform as digital customer life cycle engagement. 

Get your complimentary copy of the Gartner Market Guide for B2B Customer Community Platforms here.  

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