CX Whitepaper

Customer Preferences: How Community can Deliver a Simplified Experience

Featuring new CX research!

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Your Customers Want a Simplified Experience.

If your current customer facing solution is fragmented, you can bet your bottom dollar its costing you money. Why? Because customers want a central space to interact with you.

01  What Customers Want

Modern customers want to interact with businesses that value their time as well as their custom.

Offering a simplified, centralized solution is the answer.

02  What is Community?

An online Community is a central, dedicated space for your customers to gather and to connect with one another and your brand. A Community is so much more than a social media channel.

03 Building a Customer Hub with Community

92% of people prefer companies that offer one central point of access for all customer support channels.

Building a customer hub to serve your customers is easy with a community.

04  The Business Outcomes

What can a Community based customer hub do for your organization?

It can reduce cost to serve, improve ability to hear VoC, increase net revenue retention, and increase revenue.

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Customer Experience and Customer Self-Support

An Exploratory Research Study:

There are many things that help shape a customer's experience with your brand, and the ability to access self-service support with ease is one of them. The attitudes that your customers form based on your ability to deliver on these types of expectations can make or break your business.

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