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Customer Community Playbook 

Looking to launch a brand-new community or want to take your existing community to the next level?

Our Community Playbook packages the deep expertise of community managers and experts spanning business-to-consumer, business-to-business and enthusiast audiences.

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What’s in the Playbook? 

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If you’re launching a new community or trying to take your existing community to the next level, our 45-page guide to running and growing your community is a must have.

Download the playbook to learn:

Customer Community Playbook
Customer Community Playbook

01 Designing your Community

Learn how and why online community gamification can be used to improve overall organizational goals:

  1. Community gamification elements
  2. Organizational impacts

01 Designing your Community

Plan your community design to incorporate your branding. 

02 Building a Business Case 

Understand the three pillars of a successful gamification strategy:

  1. Affiliation
  2. Achievement
  3. Power

Get executive buy in and build a business case for your community. 

Find out how gamification can positively impact customer success trends:

  1. The Digitization of Customer Success
  2. Product-Led Growth
  3. The Rise of Customer Marketing

03 Technology Considerations 

Find out how best to compare community vendors and platforms. 

04 Community Management Basics 

Discover how best to implement a gamification strategy for your team:

  1. Aligning CS KPIs and Gamification goals
  2. Building strategy
  3. Real world examples

Learn the basics of community management and how to build a career path. 

05 Launching your Community 

Discover how best to implement a gamification strategy for your team:

  1. Aligning CS KPIs and Gamification goals
  2. Building strategy
  3. Real world examples

What you should be prepared for and expect when launching your community. 

06 Measuring Success 

Discover how best to implement a gamification strategy for your team:

  1. Aligning CS KPIs and Gamification goals
  2. Building strategy
  3. Real world examples

Measure the relevant KPIs for your community to prove your value. 

Download your free copy today! 

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