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Community Launch Checklist

Community success doesn’t happen in a day, but one day can make or break it -- launch day. The ongoing success of your online community is reliant on an excellent launch.

We designed this checklist so that you have everything prepared for your community’s first day.

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Why Download the Checklist? 

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Online community launches can be stressful. Thats why before you get your community up and running, you need a plan in place to ensure that your launch is both smooth and impactful.

Download our checklist to ensure you’ve crossed all your t’s and dotted all your I's and understand the following key steps:

01 Identify your community objectives

Learn how and why online community gamification can be used to improve overall organizational goals:

  1. Community gamification elements
  2. Organizational impacts

01 Identify your community objectives 

How to identify the business problems your online community intends to solve.

02 Identifying key stakeholders 

Understand the three pillars of a successful gamification strategy:

  1. Affiliation
  2. Achievement
  3. Power

Who are the key stakeholders within your organization as applies to your online community, and what are their needs? 

Find out how gamification can positively impact customer success trends:

  1. The Digitization of Customer Success
  2. Product-Led Growth
  3. The Rise of Customer Marketing

03 Soft launching your community 

Why a pre-launch is necessary to get feedback from trusted users in your organiation. 

04 What you need to test 

Discover how best to implement a gamification strategy for your team:

  1. Aligning CS KPIs and Gamification goals
  2. Building strategy
  3. Real world examples

What areas of your community need to be tested before your full launch? 

05 Promoting your community 

Discover how best to implement a gamification strategy for your team:

  1. Aligning CS KPIs and Gamification goals
  2. Building strategy
  3. Real world examples

Recommendations on everything from email marketing to SEO to sales team usage.

06 Community after the launch 

Discover how best to implement a gamification strategy for your team:

  1. Aligning CS KPIs and Gamification goals
  2. Building strategy
  3. Real world examples

Once your community is live, what happens next? (Hopefully, success.) 

Download your copy today!

Why Online Community Matters

Strong online communities can improve SEO, decrease customer support needs, and increase customer lifetime value. But just as exciting, investing time in your online community launch means investing in a tool that empowers your customers. 

A great online community allows customers to connect with each other, engage, find their own answers, and more. That's why online community is becoming one of the biggest focuses of growing customer success teams around the world.